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Posted: Sunday, March 12, 2017 10:26 PM

The Client Experience Coordinator provides exceptional service by interfacing with customers, clinical engineering managers, and technicians to document and dispatch service work orders. This position assists with other duties to support organizational needs. The Coordinator professionally represents TriMedx in all interactions by demonstrating a commitment to the TriMedx vision, mission and core values.*Not equal to time allocation : Coordinators are scheduled and available to take calls approximately 40 hours per week. Call volumes fluctuate allowing other responsibilities between interactions. Handle incoming interactions (75)Answer incoming calls in a timely mannerObtain all necessary customer information and input information into the systemPerform call transfers, when appropriatePerform calls processes for non:service item related issue when deemed necessaryEscalate issues to CEC Leadership or field manager, as appropriateDispatch email requests accordinglyUpdate work orders for field techniciansPerform any necessary actions after customer follow:upsPerform database entry for field as requestedOther duties as assigned while handling incoming interactions (25)To be determined based on department and organizational needsEducation and Work ExperienceHigh school or equivalent degree required; some college education preferredCustomer service experience requiredAbility to sit for long periods of time, perform under stress, and manage high call volumeAbility to set priorities and manage time amidst multiple tasksAbility to type at least 35 words/minute requiredKnowledgeExcellent listening, interpersonal, and conflict management skillsExcellent telephone and customer service skillsStrong written and verbal communicationExcellent attention to detailAbility to organize large quantities of data into smaller, easy to use segments


• Location: Indianapolis

• Post ID: 22267968 indianapolis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017