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Posted: Saturday, February 3, 2018 12:16 AM

Job Description
Overview
This role will support a fast paced, high volume fulfillment center with all things technical. From PC to Phones to RF guns. If you are a technical problem solver with exceptional customer service skills we need to talk
Responsibilities
:Staff the Help Desk phone line taking user requests for
PC/Network/Phone/PDA assistance.
:Maintain user account privileges, on a timely basis, for network and application profiles.
:Provides training / knowledge transfer for basic desktop application features.
:Receive and document all user support calls in the IT help desk tracking application for problem resolution regardless of nature. Escalates tickets when issues are not easily identified or corrected.
:Tag and track IT:related assets.
:Provide help desk coverage, direction of problem resolution of workstation hardware, software and printers (Windows, Macintosh and many different types of peripheral hardware and software).
:Assist IT staff when necessary to implement new network technologies.
:Provides user level support for corporate IT, telephone and voice mail system.
:Supports the use of MS Office and all other business applications.
:Tracks and follows up on unresolved issues and reports same as requested.
:Other duties as assigned.
:Support warehouse shipping and recieving operations.
Qualifications
:Minimum of 4 years of experience in a technical Help Desk environment.
:Must have experience using help:desk and call:center incident resolution systems.
:Experience troubleshooting personal computers, associated peripheral equipment, networking issues, and desktop applications.
Job Skills and Traits
:Must possess excellent problem solving skills. Must be able to understand and quickly diagnose problems associated with personal communications, peripheral equipment, networking, and desktop applications.
:Working knowledge of user account management and privileges in Microsoft Active Directory envirnment.
:Excellent interpersonal skill, namely communication, customer service, and a can:do positive attitude.
:Excellent, self:driven, detail orientation in a multi:tasking environment. Must be able to spend extended periods of time on the phone, handle multiple call and problems simultaneously, and follow:through to issue resolution.
:Ability to type is a must.
:Technical certifications helpful, but not required.
Company Description
Why Join BDA?
* Were an industry leader fueled by innovation and collaboration
* Youll be surrounded by smart, enthusiastic people who thrive in a fast:paced environment.
* We swing for the fences when big opportunities arise.
* Well stretch your creative thinking and problem:solving skills.
* Your ideas and opinions will always be welcome. The wilder, the better.
* We crack ourselves up.
* We celebrate our successes as a team.
* We believe in giving back to the community.

Source: https://www.tiptopjob.com/jobs/77869354_job.asp?source=backpage


• Location: Indianapolis, Plainfield

• Post ID: 34569932 indianapolis
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