Posted: Tuesday, March 7, 2017 5:33 PM
Job Description:Recovery Specialist- Collections Specialist- Collections Representative Mission of Title: This role is responsible for reaching out to customers whose accounts are in past due status in order to collect the money owed from them. ESSENTIAL FUNCTIONS: * Make collections calls both outbound and inbound using dialer technology * Multi-task between multiple applications * Identify and resolve customer issues for not making monthly payments * Provide excellent customer service while educating and stressing urgency to continue to make monthly payments * Answer and update any billing inquiries * Work with managers, internally and externally, to resolve any customer or account concerns * Assume ownership of learning new or revised processes and SOPs CULTURE FIT: Collections Representative will be a: 1. Growth Oriented Learner - Each of our team members are personally committed to their own development. Businesses Don't Grow, People Do! 2. Competitive Winner - We are a team of high achievers who love our jobs, relentlessly work to be the very best and enjoy rewards based on our performance. 3. Humble Servant - We are high character leaders who serve people. We treat people as they would like to be treated..
• Location: Indianapolis
• Post ID: 22108098 indianapolis